Tech Support Alerts
ObjectiveIn this exercise, you will use the Tech Support Alerts as a Help resource. FactsOpen the Tech Support Alerts and view all of the Federal bulletins . Program ConsiderationsTech Support Alerts contain solutions to common problems, and suggestions from Lacerte Support, all updated when you connect to Lacerte* so you can always find up-to-date information. *e-filing connections may not update Tech Support Alerts. When you connect to transmit e-file returns using the e-file Validate and Send Wizard, the program does not check for updated Tech Support Alerts or Lacerte E-Mail. This is also true for connections made to receive e-file acknowledgements. If you connect via the Communication Manager, the program does check for any e-file acknowledgements, any pending e-mail, and Tech Support Alerts. |
LESSONS
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How?
To open Tech Support Alerts:
- On the Help menu, click Troubleshooting & Support.
This opens the Lacerte Help Center.
- Click Review Tech Support Alerts in the Troubleshooting section.
- Check the Federal box and click Search.
- To view a bulletin, click the title link.
- Click the X to close the Lacerte Help Center.
To check for new Tech Support Alerts:
- On the Tools menu, point to Communications, and then click Communication Manager.
- Click Connect.
- You will notice that Tech Support Alerts is checked. This indicates that the program will check for new bulletins when you connect.
- If new bulletins are received, a Post Transmission Summary appears. Click OK.
- Click Yes to close the Communication Manager.
Tips & Shortcuts
You can quickly open the Communication Manager by clicking the Communication Manager icon 
on the toolbar, or by pressing [Ctrl]+[Q].
Troubleshooting
Problem: I connected but I did not receive any bulletins.
Solution: There may not be new bulletins available at this time. Also, the program only checks for bulletins once per day.
