Contact Support
Lacerte is proud to offer world-class support to our valued customers. Answers to many common questions may be found on this web site and in the help systems within our programs. If you need to contact us, the e-mail support option is available to you 24/7 (you must login to My Account to e-mail support). Typically, we respond to e-mail requests within 24 to 48 hours of receipt. If you need to speak to a support representative, our support hours are as follows*:
Note: Hours may vary occasionally due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
Holiday Schedule
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Monday, September 3, 2007 (Labor Day) |
Closed |
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Thursday & Friday, November 22 - 23, 2007 (Thanksgiving) |
Closed |
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Monday & Tuesday, December 24 - 25, 2007 (Christmas) |
Closed |
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Monday, December 31, 2007 (New Year's Eve) |
Closing at 1 p.m. |
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Tuesday, January 1, 2008 (New Year's Day) |
Closed |
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Monday, May 26, 2008 (Memorial Day) |
Closed |
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Friday, July 4, 2008 (Independence Day) |
Closed |
Lacerte Technical Support
800-933-9999
Support Fax 858-408-2720
(Hours are Pacific Time)
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Regular Hours |
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Monday - Friday |
6:30 a.m. - 5:00 p.m |
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Tax Season Hours (January 14 - April 20, 2008) |
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Monday - Friday |
6:30 a.m. - 6:00 p.m. |
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Saturday |
8:00 a.m. - 2:00 p.m. |
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Sunday (Beginning 2/3) |
9:00 a.m. - 2:00 p.m. |
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March Business Filing Deadline Extended Hours (March 10 - March 17, 2008) |
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Monday - Friday |
6:30 a.m. - 7:00 p.m. |
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Saturday |
8:00 a.m. - 2:00 p.m. |
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Sunday |
9:00 a.m. - 2:00 p.m. |
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End of Tax Season Extended Hours (April 7 - 20, 2008) |
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Monday - Friday, April 7 - 11 |
6:30 a.m. - 10:00 p.m. |
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Saturday, April 12 - *Updated* |
7:00 a.m. - 4:00 p.m. |
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Sunday, April 13 |
9:00 a.m. - 2:00 p.m. |
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Monday, April 14 |
6:30 a.m. - 10:00 p.m. |
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Tuesday, April 15 |
6:30 a.m. - midnight |
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Wednesday - Friday, April 16 - 18 |
6:30 a.m. - 6:00 p.m. |
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Saturday, April 19 |
8:00 a.m. - 2:00 p.m. |
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Sunday, April 20 |
9:00 a.m. - 2:00 p.m. |
Lacerte Customer Service
800-933-9999
(Hours are Pacific Time)
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Regular Hours |
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Monday - Friday |
6:30 a.m. - 5:00 p.m. |
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Tax Season Hours (January 12 - April 6, 2008) |
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Monday - Friday |
6:30 a.m. - 6:00 p.m. |
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Saturday (1/19 - 4/12) |
8:00 a.m. - 2:00 p.m. |
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March Business Filing Deadline Extended Hours (March 10 - March 17, 2008) |
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Monday - Friday |
6:30 a.m. - 7:00 p.m. |
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Saturday, March 15 |
8:00 a.m. - 2:00 p.m. |
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End of Tax Season Extended Hours (April 7 - 15, 2008) |
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Monday - Friday, April 7 - 11 |
6:30 a.m. - 10:00 p.m. |
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Saturday, April 12 |
8:00 a.m. - 2:00 p.m. |
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Monday, April 14 |
6:30 a.m. - 10:00 p.m. |
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Tuesday, April 15 |
6:30 a.m. - midnight |