Lacerte Document Management System Support

General: Systems/Program Issues and Information

Please review the following list of General: Systems and Program issues and informational topics. Click on the link for each topic of interest to access the details. (Topics are listed with most recent items first.)

Send to DMS May Not Work on Some Dell Computers
Saving documents to DMS by using the Right Click, "Send to DMS" options may result in an error on some Dell computers.

Error Received When Clicking on the Scan Button in DMS
After updating to 2006 DMS, an “estringlist error” may occur when clicking on the Scan button in the DMS program.

Error Received When Restoring DMS Database From Backup Created Using DMS
When restoring large DMS databases from a backup created using the backup utility in DMS,  an “Invalid file - not a PKZip file” error occurs.

Printing from Back Year Tax programs to 2006 DMS May Cause Computer Stability Problem
Printing multiple returns from the 2005 Tax program, as well as back year Lacerte Tax programs is causing a DMS file to stay in the computer memory.  This may cause some performance issue with your computer.

Tax Returns Do Not Print to DMS if “Prompt for DMS folder” is “Yes” in Lacerte Tax Options
If the “Prompt for DMS folder” option is set to “Yes” while printing tax returns to DMS, a copy of the tax return is not appearing in DMS.